Ticket Merchant is an Australian-owned ticket marketplace with its head office on Stead Street in South Melbourne. Rather than selling tickets directly on behalf of event organisers, the company operates as a resale marketplace, connecting fans with a network of verified sellers who already hold tickets to sold-out or in-demand events, including some presale access ahead of general public release. The range on offer covers concerts, comedy and theatre, and major sporting fixtures such as AFL, NRL, cricket, tennis and Formula 1, alongside international acts and events. Every listing displays an all-inclusive price with no hidden fees added at checkout, and orders are backed by a 100% Buyer Protection Guarantee that covers customers if tickets don't arrive in time or turn out not to be valid. Customers can also make use of instalment payment options such as Afterpay, Zip Pay and Klarna, or arrange group and corporate bookings for eight or more tickets. Ticket Merchant's local customer service team is available by phone, email and live chat seven days a week, and the company also supports a number of charity partners, including Challenge, Little Dreamers and Create, as part of its corporate responsibility program.